Client Account Manager

PRIMARY PURPOSE:

The primary functions of the Client Account Manager are to drive sales and business development activities by

adopting a pro-active approach to sales and Client support to maximise revenue opportunities with existing Clients

and develop and win opportunities with new Clients.

PRINCIPAL ACCOUNTABILITIES:

Increase revenue through deep Client relationships

. Proactively manage and strengthen Client relationships by being their problem solving go to person

. Identify and build rapport with key decision makers within allocated clients accounts

. Identify and convert revenue generation opportunities that are commercially viable with existing and new

Clients by consistently promoting all of the group's products and service lines Sales cycle and Client service

. Drive sales revenue by ensuring repeat business through superior Client service

. Develop cross selling strategies and opportunities that broaden the use of the Group's products and services within allocated Client accounts

. Action all Client leads and enquires issuing and following through on all quotes and proposals in a timely

manner to win such opportunities

. Manage all contract administration including quotes, contract delivery schedules, utilization reports,

concessions, contract extensions and terminations all in AX ensuring no overdue actions at any time

. Ensure accurate and timely invoicing and resolve any sales invoicing issues in an expeditious manner

. Cash collection responsibility for all allocated accounts including sole responsibility for following through on

all unpaid sales invoices 30 days old

Client account management

. Manage and further develop allocated Client accounts through key account planning including developing,

agreeing with line management and delivering against targets and objectives

. Manage and review all allocated Client accounts performance against plans, forecasts, budgets and objectives

adopting a proactive approach to identify opportunities, resolve issues and maximise revenue performance

Teamwork

. Play a key role in cross-group collaboration by influencing other departments, regions and all members of

staff to consistently extend goodwill and efficiency in dealing with Client requests, enquiries, support and

assistance

. Work closely with colleagues to identify and deliver solutions to strategic, technical, service delivery,

contractual and/or commercial challenges impacting Client account performance

Market intelligence

. Gather and communicate business intelligence gained relating to Client accounts, the market and the

competitor landscape, creating the platform to displace competitors and identify new opportunities which

will strengthen existing and develop new Client relationship.

Reporting:

. Circulate a daily Client contact report by end of day email categorised between inbound and outbound calls

and visits

. Assist in the weekly revenue flash compilation as required

. Prepare and contribute to periodic budget and forecasting exercises

. Prepare and deliver Client account strategies and update Map the Market for all allocated Client accounts

as required.

Other

. Assist with the preparation of bids in support of Group proposals

. Proactive approach to identifying emerging market trends and new market opportunities for the Group's

products and services

. Identify and communicate marketing & PR opportunities

. Other duties as assigned

QUALIFICATIONS/SKILLS/EXPERIENCE

. Must have thorough technical and commercial knowledge of the subsea industry and the group's product and

service lines

. Ability to proactively manage Client relationships from initial approach to order closing and ongoing Client

relationship management

. Display strong interpersonal, relationship development and negotiating skills, outstanding commercial

awareness, and good all-round business practice

. Well organised and decisive with excellent communication skills, capable of successfully operating in a

technically challenging, Client focused, service orientated environment

. Manage own workload while working towards the accomplishment of common goals/business objectives in

a highly collaborative, yet demanding environment

. Understand the principals of key account management and the importance of maintaining robust sales /

marketing data and market intelligence

. Be able to demonstrate excellent computer skills including excel spreadsheets and Power Point presentations

. Conduct oneself to ensure that the reputation of the company is maintained to the highest level possible

PERSON SPECIFICTION

. Outgoing, and confident with excellent interpersonal skills

. Knowledgeable: Be familiar with the industry and the company's product and services, as well as the

competition

. Customer-oriented: Focused on building and maintaining strong relationships with clients. Able to

communicate effectively and be responsive to client needs

. Organized: Be highly organized and able to manage multiple clients and projects simultaneously

. Problem-solver: Be able to identify and resolve issues quickly and effectively, while also anticipating potential

problems and taking proactive measures to prevent them

. Sales-oriented: Be comfortable with sales and negotiation, and be able to identify opportunities for growth