Client Account Lead
AVANADE CLIENT ACCOUNT LEAD
Want more time to focus on the things that matter to you So do we.
Why Avanade
We have two parent companies that give us a strong Microsoft ecosystem with space to be ourselves. People who thrive here are motivated, interested in learning and genuinely have the desire to be the best at what they do. If that sounds like you, then we're the perfect match. You'll have access to the latest technology in the Microsoft ecosystem, partnering with some of the biggest and best companies across the world and some seriously smart people to work with to make career-defining things happen.
About the opportunity
As an Avanade Client Account Lead (ACAL) GRP MGR, you are a junior account leader responsible for maximizing clients and employees experience with Avanade while growing Avanadedepth and revenue in your account. As the ACAL for IRAS, you will be accountable for maintaining relationship with a key governmental tax bodyand one of Avanade's Most Valued Client (MVC) accounts, while focusing on overall account strategy, growth and execution.
What you will love doing
- Engage and work closely with Accenture, Microsoft, Avanade and IRAS stakeholders to maximize client and employees experience in the account
- Build strong working relationships and trust with Accenture Account leadership
- Engage Avanade stakeholders and leadership to support your account
- Help formulate & execute clear strategy for account
- Help Accenture and client develop Technology vision & strategy
- Own account strategy & multi-year account plan
- Look across account for cross Solution Area opportunities
- Perform Quality and Service Reviews in the team, to continuously improve the quality-of-service delivery
- Conduct Design Thinking workshops to understand client's business Objectives, Opportunities &Pain points
- Manage engagement resourcing and financial records, as necessary, by understanding and resolving discrepancies on sales and revenue
- Monitor and manage account financial status and costs, reviewingfinancial forecasting and analysis.
- Monitor and manage account pipeline,
- Monitor and manage account resources demand,
- Assist in supervising and leading team and manage service delivery and drive profitability initiatives
- Work closely with Client Group Lead, Solution Area leads,Financeand Operations executives as well as Workforce, scheduling and TA teams.
What skills are we interested in you having
You are a seasoned Leaderpreferably with prior experience working with Accenture or Avanade in directly servicing governmental tax body clients or health and public sector accounts. Additionally, you will also ideally bring proven long-term stakeholder partnerships within a strategic or delivery aligned position.
By nature, you are a self-driven individual who is determined, acts with urgency, strong accountability, impeccable time management and excellent stakeholder management capability. You will be skilled in navigating in a global matrixed environment, influencing and partnering with Senior Leaders and Team members to drive out outcomes and deliverables within a timely manner.
You have excellent communication skills, especially influencing and collaborating to triage and resolve escalations, identifying opportunities for further learnings and remediation. You also love the people management component of the role which includes developing, mentoring, and leading a small team.
What you can expect from us
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade's people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
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About Avanade Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.We have been recognized as Microsoft's Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.We are a people first company, committed to providing an where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at .