Cleaning Supervisor

Key Responsibilities

1. Operations & Service Delivery

• Supervise and coordinate daily cleaning operations across assigned sites.

• Ensure all cleaning tasks are carried out according to agreed schedules, SOPs, and service levels.

• Conduct regular site inspections and quality checks to ensure cleanliness standards are met.

• Plan and deploy manpower effectively to meet operational requirements.

2. Team Supervision & Training

• Lead, motivate, and supervise cleaning staff, including assigning duties and monitoring attendance.

• Provide on-the-job training and coaching on cleaning techniques, equipment usage, and safety practices.

• Enforce discipline, grooming standards, and workplace conduct.

• Identify training needs and recommend staff for further skills development.

3. Quality Control & Reporting

• Carry out routine inspections and record inspection results.

• Follow up on rectification of defects and service lapses promptly.

• Prepare daily/weekly reports on manpower deployment, attendance, and service performance.

• Monitor consumption of cleaning materials and request replenishment when necessary.

4. Client & Stakeholder Management

• Act as the main on-site point of contact for clients regarding cleaning services.

• Handle client feedback, complaints, and service requests professionally and promptly.

• Participate in regular site meetings and service review sessions with clients and management.

5. Safety, Compliance & Housekeeping

• Ensure compliance with WSH, NEA, and company safety policies.

• Conduct toolbox meetings and safety briefings for cleaning staff.

• Ensure proper handling, storage, and use of cleaning chemicals and equipment.

• Report and investigate accidents, incidents, and near-misses.

6. Equipment & Inventory Management

• Ensure proper use, maintenance, and safekeeping of cleaning equipment and machines.

• Monitor inventory levels of consumables and equipment.

• Report equipment faults and arrange for repairs or replacements.

Job Requirements

• Minimum NITEC / Higher NITEC / Secondary education or equivalent.

• At least 2-5 years of relevant experience in cleaning or facility management operations, with supervisory experience preferred.

• Knowledge of cleaning methods, chemicals, machinery, and safety practices.

• Familiar with WSH requirements, safe chemical handling, and workplace safety procedures.

• Able to communicate effectively with workers, clients, and management.

• Physically fit and willing to perform site inspections and hands-on supervision.