Company Overview / Employee Value Proposition
SBM MANAGEMENT SERVICES PTE.LTD. SBM is an American Multinational Corporation with over 40+ years expertise as a leading global soft services provider. We have earned the trust of a dynamic Fortune 500 client base. With over 12,000 employees, we are delighted to receive accolades within regular IFM group, client and industry recognition for our transformative service approach and commitment to innovation. We are on a constant lookout for talents to groom and grow together with our expanding footprint in janitorial, cleaning services and other related workplace soft services.
Job Summary
Lead and supervise cleaning teams to deliver high-quality janitorial services by ensuring compliance with safety and service standards, managing client relationships, and optimizing operational workflows for workplace cleanliness and client satisfaction.
Responsibilities
- Inspect cleaning equipment daily to ensure operational readiness and safety compliance
- Coach and develop Service team members to enhance performance and adherence to service standards
- Coordinate and liaise with clients at the worksite to address needs and maintain strong working relationships
- Facilitate effective communication and engagement among cleaning teams and stakeholders to promote collaboration
- Manage client complaints and feedback by investigating issues and implementing timely resolutions
- Reassign tasks dynamically to optimize team productivity and respond to changing operational demands
- Inspect daily cleaning work to verify quality and compliance with established procedures and tender specifications
- Monitor and enforce compliance with cleaning procedures, workplace safety regulations, and contract requirements
- Track cleaning material inventory levels and initiate reordering to maintain uninterrupted service delivery
- Plan and schedule daily work assignments for cleaners to ensure efficient coverage and task completion
- Analyze and resolve operational problems promptly to maintain service continuity and quality standards
- Submit detailed daily cleanliness reports documenting work progress and issues encountered
- Supervise and guide a team of cleaners to ensure effective task execution and adherence to standards
- Train cleaners and team leaders on service standards to maintain consistent quality and client satisfaction
