Cleaning Operations Executive

. Conduct hiring and interviews for cleaning staff from internally generated leads

. Plan and manage cleaner schedules to ensure optimal coverage

. Assign and oversee cleaning jobs for the team

. Attend client site visits and present services to secure engagements

. Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff

. Resolve escalated client concerns referred by Customer Service

. Collaborate with the Sales team to provide operational input for large tenders and quotations

. Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector

. Work closely with the Department Head to improve processes and support business growth