Responsibilities:
- Check data entry processes to ensure compliance with minimal error
- Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given
- Verify claims / reports and ensure accuracy in them
- Ensuring emails and telephone call enquiries are well-managed and respond in a timely manner as per KPI
- Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).
- Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.
- Analysis workflow processes and streamline when necessary for efficiency
- Look into enhancement of existing system and participate in IT discussion/ UAT testing
- Train junior staff
- Any other projects assigned as and when required
Requirements:
- Meticulous and detailedat work
- Analytical
- Positive and objectivemindset
- Innovative and Problem Solver
- Able to Lead Team
- Good verbal and written communication skills
- Able to work independently and fast learner
- Able to multi-task and work under pressure to meet tightdeadline in a fast-paced environment
- Strong customer oriented
- Team player
- Must be familiarwith Microsoft Office applications (Excel,Word and Power Point)
- Degree holders (preferably with minimum 3 years of related work experience in the insurance industry preferably experience with handling Shield Insurance / Group Insurance. Fresh graduates may also apply.
- Preference will be given to candidate who can start work immediately
.We regret that only shortlisted candidates will be notified and thank you for your interest in our company.
