Claims Assessor

Credit Monitoring

- Partner with policyholders on achieving the best outcome to minimize overdues and losses.

- To work with our policyholders on rescheduling, cease shipment, debt recovery and legal action for buyers that have defaulted.

- Provide sound collection strategy and litigation advice.

- Analyze, initiate, monitor and decide on orientation of a case in amicable, legal and insolvency stages domestic or international.

- Prompt follow up action on all the scheduled repayment dates and file progress.

Initial Claim Review

- To perform the initial document checks when policyholders file a formal claim.

- To perform an initial review of the claims.

- To liaise with Account Management, Broker and Policyholders on any outstanding documents and clarification on any discrepancies.

- To work with the claims team on the transfer of file for claim approval and payment.

System and Reporting

- To ensure all the necessary reporting are prepared and submitted in accordance to the deadlines.

- Ensure action and tasks are properly registered and updated in the system.

Job Requirements

- Minimum 4-6 years experience in B2B collection, preferably in an international and credit insurance context.

- Experience in a client-facing position, a previous Account Management position is an asset.

- Claims and collection background or experience equivalent.

- Work experience in an international environment.

- Language skills: fluent in English and Mandarin Chinese

- Interpersonal skills : build and maintain relationship with Credit Insurance and collection customers

- Customer skills: ability to anticipate clients needs, improve service and satisfaction