Claims Advisor

What you'll be doing

• File and submit GIA Accident Reporting - including photo taking and archive in cloud folder.
• Prepare proper claim estimates for all the necessary repair to restore the vehicle condition as new.
• Prepare OD/TP claim documents and file claim with insurer.
• Handle and follow up the claim case with insurer and surveyor.
• Coordinate, handle and follow up with panel workshop on the repair work/claims.
• Coordinate between Aftersales workshop and Panel workshop on necessary repair works.
• Arrange for vehicle movements for the repair work if needed.
• Handle any customer enquiries and proactive update with customer on the timeline.
• Arrange and manage with leasing team to lease car for customer if required.
• Manage and archived the filing and administration of the accident reporting team.
• Support aftersales team on administrative matters and partner with service advisor.
• Manage daily service frontline operational activities to ensure smooth handling of customers.
• Handle customer complaints and provide suitable solutions for customer.
• Coordinate among the various stakeholders within the group on vehicle repair claims or relevant matters.
• Set up proper claim and filing process on insurance claim department.
• Provide guidance and training to other relevant staff on insurance claim knowledge and handling process.
• Performs any other ad-hoc duties as assigned by the supervisors.

What we're looking for

• Minimum 2 years of relevant experience in automotive claims or aftersales.
• Workshop experience is preferred.
• Strong understanding of electrical/electronic systems, high-voltage safety, and EV technologies.
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and customer service abilities.
• Able to work independently and collaboratively in a face-paced environment.
• Committed to safety protocols and continuous improvement.
• Class 3 driving license in Singapore required.