1. Day-to-Day Operations:
- Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.
- Supervise and support staff to provide excellent customer service.
- Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.
- Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover.
- Manage inventory, ordering, and waste to optimize resource use and cost control.
2. Staff Management & Development:
- Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.
- Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.
- Manage staff scheduling to ensure optimal coverage during peak hours.
3. Customer Service & Satisfaction:
- Monitor customer feedback and ensure that customer service meets or exceeds company standards.
- Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.
4. Sales & Profitability:
- Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets.
- Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.
- Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction.
5. Health & Safety Compliance:
- Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.
- Conduct regular safety checks and audits to identify and resolve any potential hazards.
6. Labour Cost Management
- Ensure that labour expenses are align with budgetary goals.
- Implement strategies to maximize productivity.
7. Administrative Tasks:
- Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
- Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
- Coordinate training schedules for staff and ensure compliance with internal training programs.
- Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.
