CHIEF OPERATING OFFICER

Key Responsibilities:

Operational Management:

Oversee the efficient and effective daily operations of the food service business.

Manage food safety, hygiene, and compliance with health regulations.

Optimize workflow and ensure smooth service operations.

Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.

Customer Service Excellence:

Build and maintain strong customer relationships to enhance brand loyalty.

Handle customer inquiries, complaints, and feedback to ensure satisfaction.

Implement strategies to improve overall customer experience.

Team Leadership & Training:

Lead and manage a high-performing team of employees.

Conduct staff meetings to ensure alignment with company goals and policies.

Provide training and development programs to enhance team skills and efficiency.

Security & Compliance:

Ensure all security protocols and procedures are followed.

Monitor and address any potential security risks within the establishment.

Cross-Functional Support:

Assist in other operational areas as needed.

Collaborate with other departments to achieve business goals.

Qualifications & Skills:

Proven experience in food service management or a similar role.

Strong leadership and team management abilities.

Excellent communication and problem-solving skills.

Knowledge of food safety regulations and industry best practices.

Ability to work in a fast-paced environment and adapt to changing needs.

Bachelor's Degree in Business, Commerce or relevant fields

Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

Consistently well-groomed according to the high appearance standards of the salon and the company

High degree of professionalism in customer service

Exceptional people skills

High standards of customer communication skills

Prior experience in the beauty line preferred

Ability to stay calm and excellent in handling difficult customers

Computer literate