Chief of Staff

The Mission

Hidden Gems is on a mission to redefine the offshore talent landscape for SMEs and startups across Singapore, Australia, and Hong Kong. We aren't just looking for more talent we are curating the next generation of AI-literate, high-impact professionals from Malaysia. As our COO, you will be the co-builder of our long-term moat. You will bridge the gap between high-level strategy and relentless execution, managing our recruitment engine while carving out a brand that stands for quality in an AI-first world.

Core Responsibilities

1. Recruitment Leadership & Management (Primary Focus)

You will lead the frontline, ensuring our delivery matches our Hidden Gems promise.

• Operational Rhythm: Lead daily check-ins and office hours to unblock recruitment bottlenecks.

• Performance Tracking: Monitor recruiter sourcing statistics and conversion ratios to ensure target volume.

• Quality Control: Sit in on interviews, provide feedback, and coach recruiters specifically on critical thinking and AI literacy assessment.

• Escalation Management: Act as the final point of contact for client escalations, ensuring professional and swift resolution.

2. Strategic Growth & Differentiation

Work directly with the Founder to build a defensible moat in a fragmented market.

• Market Positioning: Help execute the shift toward a boutique, AI-angled offshoring model.

• Workflow Optimization: Identify process gaps and implement automation (via tools like Gamma, Figma, or Zapier) to keep the agency lean.

• The Hidden Gems Playbook: Formalize our internal brand strategy-defining our voice, aesthetics, and unique value proposition.

3. Go-To-Market & Marketing Strategy

Drive the visibility of Hidden Gems to both clients (demand) and candidates (supply).

• Supply-Side Growth: Build a social media strategy (LinkedIn/Instagram) to attract top-tier Malaysian talent.

• Demand-Side BD: Support LinkedIn outreach scaling and represent the brand within Singapore-based founder communities.

• Agency Management: Oversee in-house content creation or manage external Malaysian creative agencies to ensure brand consistency.

Who You Are

• The Co-Builder Mentality: You aren't just looking for a job you want to help scale a business from its current stage to an annual turnover of $3M-$5M SGD.

• Operational Rigor: You love a good spreadsheet, but you love a streamlined workflow even more. You're comfortable with lean tech stacks (Canva, Figma, modern ATS).

• Recruitment Savvy: You have a deep understanding of the SEA talent market, specifically within Malaysia.

• AI-Forward: You believe AI won't replace recruiters, but recruiters who use AI will replace those who don't. You can coach others on this mindset.

Key Performance Indicators (KPIs)

1. Recruitment Velocity: Average time-to-fill and candidate success rate.

2. Brand Engagement: Growth in LinkedIn/Instagram follower counts and inbound lead quality.

3. Process Efficiency: Reduction in manual recruitment tasks through automation and improved SOPs.

The Logistics

• Commitment: Full-time, with a heavy emphasis on Recruitment Leadership (approx. 10 hours/week dedicated specifically to team coaching/management).

• Location: Remote / Hybrid (Ability to engage with SG/MY markets effectively).