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Lead the team:
. Sets, maintains and constantly monitor service standards of the team
. Motivates team members to do well
. Coaches, counsels and disciplines team members
. Have good decision making on daily operations of outlet
Food preparation:
. Plans monthly menu and work with Marketing on prints
. Cook dishes according to daily/ weekly/ monthly/ special festive menu
. Cook and guide kitchen team to cook according to correct number of portions for each meal period, without wastage
. Ensure freshness and quality of ingredients used and dishes served
. Ensure that the kitchen area is always kept clean and dry
Supplies/ Stocks control:
. Maintain supplies to ensure adequate but not over-order and no wastage
. Checking of goods receivable from suppliers
. Practice good food hygiene and safety standards
. Inspects and checks operating equipment to ensure good working conditions
Customer Service:
. Interact with clients and gather feedback
. Check clients satisfaction and provide immediate updates to Operations Manager and team
. Ensure team members provide good customer service during operations
Communication:
. Conduct briefing to update team members in absence of Unit Manager
. Effectively listen to team members and seek out concerns to address timely
. Inform Operations Manager or Head Office on operations or employees related issues
Administration:
. Prepare roster accordingly and schedules manpower
. Prepare attendance sheet, overtime process and team leaves application etc
. Ensure all colleagues time in and out are taken and accounted for.
. Ensure the team's Public Holidays and Annual Leaves are planned, approved and cleared
. Record discipline matters after counselling employees
. Ensure team members documents eg forms are submitted to Head Office timely
. Ensure that resources, materials and ingredients are ordered accordingly with regards to wastage and delivery orders submitted timely
. Attend meetings when required
. Ad-hoc duties when required
Outlet Management:
. Co-creation of daily and festive menu
. Preparing food on a timely manner according to required menu
. Ensure quality and quantity of food served and appearance
. Ensure proper coordination of festive decoration with marketing and client
Hygiene and work safety:
. Practice good food hygiene and personal hygiene
. Take care to prevent any food contamination
. Reinforce all outlets follow strictly
. Observe safe work procedures when handling equipment
Grooming and personal hygiene:
. Ensure uniforms are properly laundered and are clean and neat
. Check that outlet colleagues follow grooming and look smart and presentable
. Covered shoes and socks must be worn
. Be sure to freshen up after smoking
. Excessive accessories and nail polishes are not allow
Job ID: 149531877
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