- Trusted brand presence worldwide
- Globally established organization
About Our Client
The employer is a well-established organisation operating within the electronics industry.
Job Description
- Manage end-to-end order processing in SAP S/4HANA, ensuring accuracy in pricing, availability, delivery timelines, and overall order integrity
- Act as the primary point of contact for customers and partners (including sales teams, distributors, and end users), handling both pre- and post-sales inquiries with clear, professional communication
- Monitor order progress proactively, providing updates on shipment status, backorders, delays, and resolving issues such as order blocks or system discrepancies
- Handle returns, billing adjustments, and credit/debit note requests, ensuring timely follow-through until full resolution
- Coordinate closely with cross-functional teams (Sales, Finance etc) to address operational challenges and ensure smooth order fulfillment
- Support documentation and compliance requirements by preparing and validating shipping, certification, and customs-related documents for India and Southeast Asia markets
- Maintain accurate records and case tracking using CRM tools (e.g., Salesforce), while upholding high standards of data quality and documentation
- Drive service excellence by contributing to process improvements, supporting team coverage when required, and meeting KPIs such as order accuracy, on-time delivery (OTIF), and customer satisfaction
The Successful Applicant
- Possess a Degree in Business, Supply Chain or any related discipline, with at least 4 years of experience in customer service, order management, or a related function
- Hands-on experience with SAP systems, ideally within an S/4HANA environment
- Exposure to Salesforce or other CRM platforms is advantageous
- Possess strong communication and the ability to work with various stakeholders
- Detail-oriented with a proactive mindset, demonstrating strong ownership and problem-solving capabilities
- Self-driven and able to manage tasks effectively with minimal supervision
- Proficient in Microsoft Office 365, particularly MS Excel for data handling and reporting
- Adaptable to supporting multiple markets
What's on Offer
- Competitive salary package.
- Opportunity to work within a leading company in the electronics industry.
- Permanent role offering stability and growth potential.
Contact
Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)
Quote job ref
JN-032026-6983415
Phone number
+65 6533 2777
Michael Page International Pte Ltd | Registration No. 199804751N
