Channel Sales Operation Lead

Own and build the sales operations and channel operations infrastructure for FIBD from the ground up. This is a hands-on 0–1 role focused on designing end-to-end workflows, establishing onboarding processes, creating SOPs, and driving cross-functional execution.

What You Will Do

• Build from scratch: Design and implement sales operations workflows, frameworks, and governance for channel FIBD.
• Onboarding & processes: Define and manage onboarding workflows for channels, partners, and clients.
• Pipeline ownership: Own pipeline management end-to-end, including visibility, tracking, opportunity progression, and reporting.
• SOP & playbooks: Create SOPs, playbooks, templates, and operational tools to ensure consistent execution.
• Opportunity frameworks: Develop structured frameworks for opportunity assessment, client quality evaluation, and prioritization.
• Cross-functional coordination: Collaborate with Sales, Product, Marketing, Operations, Compliance, and other teams to remove bottlenecks and align execution.
• Data-driven improvement: Use data and insights to improve productivity, quality, and scalability.
• Process optimization: Drive continuous improvement in operating routines, escalation handling, and cross-team collaboration.

What We Are Looking For

• 8+ years of experience in sales operations, sales enablement, business operations, or a commercially oriented operational role.
• Proven experience building workflows, processes, or operating frameworks from scratch.
• Strong experience designing and managing onboarding workflows and channel/partner processes.
• Demonstrated ability to create clear, practical SOPs, playbooks, and process documentation.
• Strong analytical mindset, structured thinking, and attention to detail.
• Ability to work independently, influence stakeholders, and connect multiple functions.
• Comfort working in ambiguity and scaling processes in a fast-moving environment.
• Experience in fintech, payments, crypto, SaaS, or other high-growth environments is preferred.

Vision & Mission

OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain's killer app, with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.

OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.