Channel Growth Operations Specialist

Job Responsibilities:

End-to-End Channel Management: Oversee the full lifecycle of overseas payment channels, from onboarding and technical integration to daily maintenance, ensuring high availability and system stability.

Compliance & Process Standardization: Coordinate with KYC, legal, and finance teams to ensure regulatory compliance while consolidating cross-functional SOPs to drive overall operational efficiency.

Risk Control & Transaction Integrity: Accurately resolve transaction exceptions and collaborate with internal/external partners to safeguard fund security and maintain a seamless payment experience.

Data-Driven Performance Monitoring: Track key metrics (success rates, account opening, volume) to identify bottlenecks and execute data-driven optimizations that improve channel efficiency.

Strategic Growth & Revenue Optimization: Optimize routing mechanisms, cost structures, and conversion funnels to maximize profit margins and aggressively drive the achievement of transaction volume and revenue goals.

Partner Relationship Management: Maintain high-level engagement with global payment partners and banks to resolve conflicts, negotiate better terms, and enhance long-term collaboration returns.

Requirements:

• Bachelor's degree or above preferred in Accounting, Finance, Economics, Business Administration, or related fields.
• 4 years or more in back-office or middle-office operations experience with overseas banks or other international payment service providers preferred.
• Strong project management skills with the ability to independently manage new channel onboarding projects.
• Excellent communication and coordination skills; able to work efficiently across teams with strong execution and drive.
• Strong logical thinking and data sensitivity.
• Proactive, results-oriented, with a strong sense of ownership and ability to drive projects to completion.
• Fluent English and Chinese for working with internal & external stakeholders