Role Summary
The Change & Transformation Analyst supports how we communicate, engage and bring to life Group HR's transformation agenda for employees and the HR community globally. This role will help turn strategies, programmes, new capabilities and technology into clear and engaging experiences — helping employees understand how we are investing in their careers, and helping HR understand where we are going, what is changing and how the different pieces of our transformation come together. This is an entry-level role for someone who enjoys making complex ideas simple, creating engaging content and digital experiences, and is interested in developing a career in change and transformation.
Key Responsibilities
1. Change Communications & Engagement
- Support the development and execution of communication and engagement plans for transformation initiatives.
- Translate strategies, concepts, processes and technology changes into clear, relevant and practical communications for different audiences.
- Develop high-quality communication materials across appropriate channels, including presentations, employee and HR communications, guides, toolkits and internal web content.
- Structure and organise information so that employees and HR colleagues can easily understand and access relevant information and resources.
- Tailor communications to different stakeholder groups, considering what they need to know, understand and do.
- Work with subject-matter experts and project owners to ensure communications are accurate, timely and aligned.
2. Change Enablement & Adoption
- Support change activities associated with new programmes, processes, capabilities and technology.
- Develop enablement materials such as user guides, FAQs, presentations, training materials and other supporting resources.
- Coordinate briefings, training, launches and other change interventions.
- Gather feedback and identify common questions, challenges and opportunities for improvement.
- Support the measurement of engagement and adoption where appropriate.
3. Transformation & Project Support
- Support the planning and delivery of initiatives across the Group HR transformation portfolio.
- Coordinate activities, stakeholders, timelines and deliverables across multiple initiatives.
- Support project governance, progress reporting and preparation of materials for key stakeholders.
- Contribute to process improvement and the development of new ways of working.
- Collaborate across Group HR, HR technology teams, business units and other stakeholders to support successful implementation of transformation initiatives.
Requirements
- Bachelor's degree in Business, Communications, Human Resources, Psychology or another relevant discipline.
- Fresh graduates or candidates with up to 1–2 years of experience are welcome to apply.
- Strong written and verbal communication skills.
- Ability to understand complex information and translate it into clear, concise and practical communications.
- Strong PowerPoint skills with good attention to structure, visual presentation and detail.
- Comfortable working with technology and learning new tools and systems.
- Strong organisation and project coordination skills.
- Curious, proactive and willing to learn across different subject areas.
- Able to work effectively with stakeholders across functions, cultures and levels of seniority.
What We Are Looking For
We are looking for someone who combines strong communication skills with structured thinking and curiosity about how organisations change. You should be able to take complex information, understand what matters to different audiences, and communicate it in a way that is clear and actionable. You will be comfortable being hands-on in developing communications and enablement materials, while building a broader understanding of stakeholder engagement, change management and transformation. This role provides the opportunity to develop experience across change management, transformation, stakeholder engagement and project delivery within a global organisation.
