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Manage and oversee the entire Change Management lifecycle, ensuring compliance with ITIL standards and organizational policies.
Review, approve, or reject changes within defined SLA timelines based on quality and risk assessments.
Lead and facilitate Change Advisory Board (CAB) and Emergency CAB meetings,
Conduct thorough impact assessments and develop risk mitigation plans for all proposed changes, aiming for post-change incident rates below 5%.
Develop,implement, and update Change Management policies and standards, driving atleast one service improvement initiative quarterly.
Deliverdetailed monthly Change Management trend analysis reports with actionable.
Candidates must be comfortable working in night shifts .
Job ID: 145726149
Skills:
AI-related initiatives, Impact assessments, Communication, Stakeholder Management, Facilitation
Skills:
change readiness , Change Management, Stakeholder Analysis, Communications Plan, Training Plan, Change Management Operating Model, Impact Assessments
Skills:
Client Scripts, Servicenow, Change Management, Ui Policies, Problem Management, Itil, Business Rules, Catalog items, Workflow Flow Designer
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