Change Management#SgUnitedJobs

We are seeking a Change Management Analyst to support a critical system implementation project, focusing on facilitating user transition through strategic communications and comprehensive training delivery to ensure successful user adoption.

Key Responsibilities

1) Communications Support
. Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process
. Create clear, engaging content including newsletters, announcements, and progress updates for various audiences
. Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams
. Analyse communication effectiveness through metrics and feedback data to optimise messaging strategies

2) Training Development and Delivery
. Design and deliver training programmes tailored to different user groups and skill levels across the organization
. Create comprehensive training materials, user guides, and quick reference resources to support system adoption
. Provide ongoing support to users during the transition period to address questions and challenges
. Conduct training needs analysis and skills gap assessments to inform programme design

3) Change Management Activities
. Conduct impact assessments to identify affected stakeholders and processes throughout the implementation
. Support change readiness activities and help address resistance to new systems through targeted interventions
. Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment
. Develop reporting mechanisms to track progress against adoption targets
. Facilitate workshops and focus groups to gather requirements and validate change

4) Analysis and Assessment
. Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups
. Gather and analyse user requirements for training programmes and communication strategies
. Develop change impact assessments using data-driven methodologies and present findings

Required Skills and Experience

. Broad understanding of change management principles and adult learning methodologies

. Experience in change management, training delivery, or communications roles within organisational settings

. Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences

. Project coordination experience and proficiency with training tools and platforms

. Proficiency in data analysis to support evidence-based change decisions

. Ability to translate business requirements into actionable change management strategies

- At least 2-3 years of experience in conducting training and stakeholder engagement

- experience with system implementations or digital transformation projects