Centre Manager - Senior Care Centre

Description:

. Report to the Head of Senior Care Centres.

. Direct responsibility for the daycare centre as a business unit with an understanding of P&L.

. Actively drive sales volume through quick follow-ups with potential clients.

. Provide accurate information to clients on policies, procedures and service.

. At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.

. Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

. Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

. Ensuring that the logistics and operational capability of the centre runs smoothly.

. Ensure strict compliance to MOH regulations in the performance of services.

. Create and maintain database of all clients, ensuring strict compliance to documentation,

. Responsible for staff rostering and management.

. Respond to emergencies, conduct investigations on incidents and preventive actions.

. Participate & represent on behalf of the company's services with confidence.

. Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

. Diploma or Degree in Business Management or any other fields are welcome to apply.

. Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

. 5-days work week. Rotational weekends (Sat & Sun) required.

. Preferably minimum 3 years in operational management role.

. Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.

. Experience working with elderly in the community would be good to have.

. Hands-on and enjoys community setting.

. Able to work independently with little supervision.

. Highly proficient in Microsoft Office and comfortable with IT.

. Able to communicate effectively with elderly clients.

Benefits:

. Attractive base salary and incentives for driving results.

. Great opportunity for career development in a growing market and organization.

. Industry-specific training and coaching by a highly experienced team.

. Highly flexible environment to brainstorm and implement ideas.

. 15 days annual leave.

Work Location: Telok Blangah Street 31