About the Role
We are seeking a dynamic and responsible Centre Manager to oversee the daily operations of our coding and robotics enrichment centre. The Centre Manager will ensure smooth centre operations, high-quality learning delivery, excellent customer experience, and strong team coordination across trainers and admin staff.
This role is central to maintaining The Lab's standards in delivering engaging, structured, and future-ready STEAM education to children and teenagers.
Key Responsibilities
1. Centre Operations Management
- Oversee daily opening, closing, and overall centre operations
- Ensure classrooms, robotics equipment, and learning materials are well-maintained
- Maintain a safe, clean, and organised learning environment
- Manage schedules, class flow, and student attendance
2. Team Leadership & Coordination
- Supervise and support trainers and administrative staff
- Coordinate weekly class plans, lesson execution, and class coverage
- Provide on-the-ground guidance for new and junior trainers
- Foster a positive, collaborative team culture
3. Parent & Customer Experience
- Handle parent enquiries, feedback, and service recovery professionally
- Support student onboarding, registration, and retention efforts
- Maintain strong communication with parents regarding student progress and centre updates
4. Academic & Programme Support
- Work closely with curriculum leads to ensure smooth delivery of coding and robotics programmes
- Ensure trainers follow lesson structure and teaching standards
- Monitor class engagement and student learning outcomes
5. Sales & Enrolment Support
- Support enrolment targets through consultations and follow-ups
- Assist in converting trial classes into full enrolments
- Track attendance, retention, and class capacity planning
6. Administration & Reporting
- Maintain accurate centre records (attendance, schedules, incident reports)
- Prepare basic operational and performance reports
- Ensure compliance with internal policies and safety standards
Requirements
- Prior experience in centre management, education operations, or customer-facing leadership roles preferred
- Strong organisational and multitasking skills
- Confident in handling parents and children in a service-oriented environment
- Leadership experience in managing small teams
- Comfortable working in a fast-paced weekend-heavy schedule (Wed-Sun)
- Interest in education, coding, robotics, or STEAM learning is a strong advantage
Personal Attributes
- Responsible, proactive, and solution-oriented
- Strong communication and interpersonal skills
- Calm under pressure and able to handle operational challenges
- Hands-on and willing to support both operations and front-line duties
- Passionate about children's learning and development
Work Schedule
- Wednesday to Sunday (including weekends and public holidays when required)
- Monday & Tuesday off days
