Centre Manager

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to spark passion for learning, ignite lifelong growth. Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

The Centre Manager plays a crucial role in the overall operation and success of the enrichment centre. The role involves overseeing all aspects of the centre's activities, staff management, student engagement, and maintaining a positive learning environment.

Key Responsibilities:

1. Leadership and Staff Management:

. Supervise and lead a team of teachers, customer service executives, and course consultants.

. Set clear performance expectations and provide regular feedback and coaching to ensure a high-performing team.

. Manage staff schedules, ensuring adequate coverage during operational hours.

2. Student Engagement and Success:

. Maintain a high standard of student satisfaction and success.

. Monitor and assess student progress and provide guidance on academic and personal development.

. Handle student inquiries and concerns, ensuring a positive learning experience.

3. Operational Management:

. Oversee the daily operations of the centre, including scheduling of classes, events, and facility maintenance.

. Ensure compliance with relevant laws, regulations, and safety standards in Singapore.

. Manage inventory and supplies efficiently.

4. Marketing and Business Development:

. Collaborate with the marketing team to create and implement strategies to attract new students and retain existing ones.

. Promote the centre's programmes through local outreach and community engagement.

5. Financial Management:

. Develop and manage the centre's budget, including revenue and expense forecasting.

. Monitor financial performance, and take appropriate actions to achieve profitability targets.

6. Parent and Stakeholder Relations

. Foster strong relationships with parents and guardians through effective communication.

. Address parent concerns and feedback promptly and professionally.

7. Curriculum and Programme Enhancement:

. Continuously evaluate and improve the curriculum and programs to meet educational standards and market demands.

. Collaborate with teachers and curriculum developers to ensure teaching methods align with learning objectives.

8. Reporting and Documentation:

. Maintain accurate records of student enrolment, attendance, and financial transactions.

. Prepare regular reports for senior management on centre performance and KPIs.

Qualifications Required:

. Bachelor's degree in Education, Business Management, or a related field (Master's degree preferred).

. Proven experience in educational management, ideally within an enrichment or educational centre.

. Strong leadership and interpersonal skills.

. Excellent communication, both written and verbal.

. Knowledge of local education regulations and trends.

. Financial acumen and budget management experience.

. Proficiency in MS Office.

. Adherence to ethical and professional standards.