Seeking a driven and service-oriented Centre Lead to lead the daily operations of our education centre. The ideal candidate is a former or current educator who can run operations end-to-end, deliver excellent customer service, support and lead the teaching team, and personally be equipped to teach one subject - while achieving enrolment and retention goals.

Key Responsibilities

Centre Operations & Administration

. Oversee daily operations and ensure a safe, clean, and conducive learning environment.

. Coordinate class schedules and teacher assignments.

. Ensure SOPs, policies, and administrative processes are followed.

Teaching

. Teach one subject - Mathematics, Chemistry at Secondary/IB/A-Level, for a defined portion of the week.

. Maintain lesson quality and track student progress for your own teaching load, modelling the standard expected of the wider tutor team.

Customer Service & Parent Communication

. Serve as the main point of contact for parents and students.

. Build and maintain strong relationships with parents to support retention.

. Use technology effectively to handle/communicate enquiries, registrations, schedules and feedback clearly and on time.

Team & Staff Management

. Support recruitment, onboarding, and training of part-time and full-time tutors.

. Monitor staff attendance, performance, and adherence to policies.

. Lead regular team meetings and foster a collaborative working culture.

Sales & Marketing Support

. Drive centre enrolments through effective lead conversion and upselling.

. Coordinate centre-level events and parent engagement initiatives.

Requirements

. Former or current teacher, with subject depth in Mathematics or Chemistry.

. Minimum 5 years of combined teaching and customer-facing/education centre experience.

. Prior experience in a centre management, head of department, or equivalent operational leadership role preferred.

. Excellent communication and interpersonal skills.

. Strong leadership, multitasking, and problem-solving abilities.