As a Centre Head, you are entrusted with the responsibility to manage the assigned Active Ageing Centre (AAC) and oversee its daily operations.
Responsibilities:
1. Centre Operations
- Lead regular reviews, planning, and evaluation of programme rollouts at AAC, ensuring all activities (both within and beyond the Centre) align with the AAC 2.0 service guidelines.
- Oversee the systematic collection and documentation of data for reporting purposes, ensuring timely and accurate reporting.
- Closely monitor each centre's Key Performance Indicators (KPIs), implementing measures to gather and report data within the designated timeframes.
- Manage the allocated budget with a focus on adherence, optimising resource use and ensuring all expenditures align with planned budgets.
- Compliance with regulatory standards and organizational policies.
2. Stakeholder Engagement & Community Outreach
- Build and maintain relationships with seniors, their families, community partners, and stakeholders.
- Coordinate with external agencies and organizations for joint initiatives
- Develop a comprehensive Community Outreach Plan to achieve the annual targets for AAC 2.0.
- Oversee the planning of communication and publicity materials to promote the Active Ageing Programmes.
- Identify and address the needs of seniors in the community.
- Promote the centre's activities to enhance participation and awareness.
- Take a proactive role in engaging and maintaining partnerships with community stakeholders to better meet seniors needs.
3. Staff Management
- Champion a learning culture within the team by providing guidance and support to enhance staff capabilities and build capacity.
- Collaborate with HR to recruit and develop centre staff, ensuring each team member's strengths and potential are maximised for effective and efficient deployment in the AAC.
4. Other Duties
- Perform any other responsibilities as assigned by reporting officer
Qualifications & Requirements:
- A relevant qualification in Social Work or a related field is preferred.
- Minimum of 3 to 5 years of hands-on experience in operational roles, particularly in AAC context.
- Candidates with proven experience as a Senior Executive overseeing AAC or eldercare programmes will be considered.
- Demonstrated supervisory experience with the ability to lead and develop teams effectively.
- Strong stakeholder management skills with the ability to build and maintain collaborative relationships with a diverse range of community partners.
- Sound knowledge of financial management, including adherence to allocated budgets and ensuring cost-effective operations.
- Good communication and interpersonal skills.
- Dynamic, quick-thinking, and adaptable, with the ability to respond effectively to changing needs and environments.
