Job Description:
Operations & Customer Service
- Oversee daily centre operations, including client registration, record updates, payments, and general housekeeping.
- Prepare materials and support therapists/teachers during sessions when needed.
- Handle enquiries, calls, follow-ups, and appointment reminders to ensure a positive client experience.
Administration & Compliance
- Manage centre inventory and assist in staff meetings.
- Work with therapists, psychologists, and HQ to refine centre procedures.
- Complete required documentation to meet insurance, regulatory, and reporting standards.
Client Engagement & Growth
- Support simple market research and business development activities.
- Build strong relationships with clients, address concerns, and ensure quality service.
Team Support & Reporting
- Assist in scheduling, timesheets, and coordination of staff and interns.
- Prepare daily financial summaries and support weekly/monthly/quarterly HQ and ECDA reports.
- Perform other ad hoc duties to maintain smooth operations.
Requirements:
- Minimum GCE O Level qualification or higher
- Strong interpersonal skills, with a high level of responsibility and punctuality
- Approachable, proactive, and consistent in interactions with children, parents, and colleagues
- Proficient in basic computer skills, especially MS Excel and MS Word and WhatsApp
- Ability to communicate effectively in both English and Mandarin
- Willing to work one weekend as part of a 5-day work week
Interested candidates, please click Apply or send your detailed resume to:
[Confidential Information]
Ascend Recruitment Pte Ltd (EA License No.: 24C2089)
April Lim Pei Ying (Reg. No.: R22110702)
We regret that only shortlisted candidates will be contacted.
