Centre Coordinator

Centre & Operations Coordinator

Full-Time at Creative Hearts - Centre for Performing Arts (Pandan Valley)

Creative Hearts is looking for a dynamic, meticulous and highly organised Centre & Operations Coordinator to join our team.

We are a vibrant performing arts school for children, offering music, piano, singing, musical theatre and early childhood programmes. We are looking for someone who loves keeping things organised, enjoys working with people (children in particular) and takes genuine pride in making sure every detail is taken care of.

This is a hands-on role at the heart of our school. You will work closely with our Director, teachers, administrative team, parents and students to keep the day-to-day operations of Creative Hearts running smoothly.

What You'll Be Doing

• Coordinate the smooth day-to-day running of the centre
• Manage student and teacher schedules, room allocations and class changes
• Coordinate teacher absences, replacements and make-up lessons
• Ensure classrooms, resources and facilities are ready for lessons
• Keep track of operational issues and follow through until they are resolved
• Support the opening and closing of the centre
• Maintain an organised, welcoming and well-run environment
• Be a warm, friendly and professional point of contact for our families
• Respond to WhatsApp messages, calls and enquiries promptly
• Coordinate trial lessons and follow up prospective families
• Assist with enrolments, class changes and student administration
• Handle routine parent queries confidently and professionally
• Build positive relationships with our children and families
• Maintain accurate student, attendance and scheduling records
• Support invoicing and payment follow-ups
• Keep spreadsheets, databases and administrative systems organised and up to date
• Prepare and check information carefully before it is sent out
• Keep track of outstanding tasks and deadlines
• Coordinate supplies, resources and other centre needs
• Concert and performance administration
• Organize workshops, camps and special programmes

Who We're Looking For

Above all, we are looking for someone who is exceptionally organised and detail-oriented.

You might be the right person if you are:

• Meticulous and careful - you notice the little things and check your work
• Highly organised - you enjoy lists, schedules, systems and keeping things in order
• Dynamic and energetic - you enjoy a busy environment where no two days are exactly the same and you will need to be a master at multi-tasking
• Proactive - when you see something that needs doing, you do it
• Excellent at follow-through - you don't let tasks disappear halfway
• Confident and personable - friendly and approachable, but comfortable speaking up when needed
• Warm and welcoming with parents and children, ensuring they feel safe and happy coming to class
• Responsive and communicative
• Resourceful when things don't go according to plan
• Able to juggle multiple priorities without losing track of details
• Comfortable using Google Workspace, spreadsheets, WhatsApp and administrative systems
• Happy working as part of a small, close-knit team
• Willing and able to work weekends
• Advantageous if you have music and performing arts background

Experience in an enrichment centre, music school, preschool, tuition centre, education, customer service, hospitality or administration would be an advantage, but attitude, initiative and attention to detail are extremely important to us.

Working Hours

This is a full-time, five-days-a-week position including weekends, as weekends are some of our busiest and most exciting days at Creative Hearts.

Weekday hours will generally be aligned with our afternoon/evening teaching schedule, approximately 12 - 7/730pm.

About Creative Hearts

Creative Hearts is a music and performing arts school where children learn through creativity, play and performance.

Our centre is lively, warm and child-focused. You'll get to know our families, work alongside musicians and educators, and be part of concerts, performances and the everyday buzz of a creative school.

We're looking for someone who can bring energy, warmth, initiative and exceptional organisation to our team - and most importantly become the person everyone can rely on to make sure things get done.

Thanks, please do apply if you think you're a great fit for our school! Only shortlisted candidates will be notified.