What The Role Is
You will be interning with the Communications & Customer Engagement (CCE) Department.
- Collaborate with TL and CX team to scope out dashboard requirements and identify key performance metrics that drive coaching decisions.
- Study data schemas across diverse data sources to develop core datasets that power the performance dashboard.
- Process and transform data from multiple sources using Extract, Transform, Load (ETL) concepts to ensure data quality and consistency, integrating data from different sources.
- Establish database structures to store historical data and support trend analysis overtime.
- Build dashboard using Tableau with CSV upload function to develop and automate trend analysis and visualisations to enable internal key stakeholders to self-service and track performance metrics.
- Participate in user acceptance testing and conduct briefings/training sessions for TL and CX team on dashboard usage.
- Assist in the operationalisation and roll-out of the dashboard, including documentation and user guides.
What You Will Be Working On
At the end of the internship, the intern will have developed a centralised performance dashboard that consolidates CSO performance data from multiple sources into a single, intuitive view for the CX team to monitor service quality and drive performance improvements. This transforms time-consuming manual data consolidation into automated performance tracking, enabling proactive coaching and early identification of performance issues.
The dashboard will:
- Aggregate data from multiple systems automatically
- Enable performance reports to be generated in 10 minutes (vs. hours of manual consolidation)
- Provide real-time visibility into team and individual CSO performance for data-driven coaching
- Include comprehensive documentation for stability and future maintenance
What We Are Looking For
- Final-year university student
- Studying Computer Science, Information Systems, Data Science, or related field
- Minimum GPA: 3.5/5.0 or equivalent
- Strong problem-solving and analytical thinking
- Excellent communication skills for stakeholder engagement
- Ability to work independently and manage time effectively
- Attention to detail and commitment to quality
- Adaptability to changing requirements
Essential Skills: - Full-stack development (Python/JavaScript)
- Data visualisation libraries (Streamlit, Dash, or Tableau)
- Database management (SQL/R/Python)
- UI/UX design basics
- Version control (Git)
Bonus Skills: - Government cloud deployment experience
- Experience with data analytics dashboards
- Knowledge of data security best practices
