The great things you will be expected to do:
- Event Planning and Execution:
- Collaborate with clients to understand their catering needs and preferences.
- Plan menus, including food selection, portion sizes, and presentation.
- Coordinate all aspects of catering events, including staffing, equipment, and logistics.
- Ensure the timely setup, service, and breakdown of events.
- Oversee the execution of events to ensure high-quality service and customer satisfaction.
- Team Management:
- Recruit, train, and manage catering staff, including servers, chefs, and kitchen staff.
- Schedule and assign staff for events, ensuring adequate coverage.
- Provide guidance and support to staff, promoting a positive work environment.
- Conduct performance evaluations and implement training as needed.
- Financial Management:
- Develop and manage catering budgets, tracking expenses and revenues.
- Negotiate with suppliers and vendors to secure cost-effective pricing.
- Monitor inventory levels and food costs to maintain profitability.
- Prepare and analyze financial reports to assess catering performance.
- Food Safety and Quality:
- Ensure that all food preparation and service adhere to food safety and sanitation standards.
- Maintain high food quality standards and presentation.
- Address customer feedback and take corrective actions as necessary.
- Customer Relations:
- Build and maintain strong relationships with clients.
- Handle client inquiries, requests, and concerns in a professional manner.
- Seek opportunities for upselling and expanding catering services.
- Compliance:
- Ensure compliance with all hiring and training standards, meticulously documenting the process for direct hires, including new hire documentation, handbook acknowledgment, training completion, and safety training
- Ensure compliance with all relevant health and safety regulations.
- Stay updated on industry trends and best practices.
Key skills & qualifications
EDUCATION & QUALIFICATION
- College degree or degree in Hospitality, or equivalent professional experience
- Good verbal and written communication skills in English
WORK EXPERIENCE
- Has a minimum of 3 years applicable experience in a like volume and quality food service establishment
- Food and Services industry essential
COMPETENCIES
- Has the ability to operate Web based ordering systems, process customer requests, changes to orders, and our partner profiles
- Knowledge of project management related software tools (Asana preferred)
- Computer literacy with advance abilities in spreadsheets and presentation software tools (Google suites)
- Presentation skills (all levels including senior management)
ATTRIBUTES
- Possess critical thinking and problem solving skills
- Excellent decision-making and stakeholder management capabilities
- Resourceful, adaptable with an agile mindset to navigate uncertainties
- Conflict resolution skills, diplomatic and with ability to engage stakeholder at all levels
- Detailed and result oriented
- Good communications skills, with client, team and all other stakeholders
- Analytical and strong organizational skills, with excellent verbal and written ability
- Self-motivated, decisive, with the ability to adapt to changes and competing demands
- Proven ability to work creatively, analytically, systematically in a collaborative manner
- Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
- Proven abilities in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Extensive understanding of project and program management principles, methods and techniques
