Casino Technician

Job Responsibilities

Technical Functions
. Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training.
. Complete all Technical activities in assigned areas, ensure provision of excellent customer service.
. Ensure adequate technical floor coverage in the gaming areas at all times.
. Ensure that Technical work space areas are kept clean.
. Ensure that every slot machine and table games equipment is in optimum operational condition.
. Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company.
. Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame.
. Respond to service calls in a timely manner, ensuring that customer service standards are met.
. Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary.
. Recognize and acknowledge regular casino players.

Other Responsibilities
. Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry.
. Maintain effective communication and information flow throughout the Technical Team and the operations team.
. Protect all assets of the Company at all times.
. Comply with and administer attendance guidelines and regulatory, Departmental and Company policies.

Job Requirements

Education & Certification
. Diploma/Degree in related field preferred

Experience
. A minimum of one year technical experience in slot or table games operations is preferred.

Other Prerequisites
. Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred.
. Basic understanding of electronics and an understanding of trouble shooting such electronics.