Case Management
- Conduct interview and assessment of assigned clients during the intake session.
- Ensure that the Individualised Service Plan (ISP) is developed within one month from the intake date.
- Draw up clients intake form within one week of intake via communication with next-of-kin. These plans are to be reviewed during the pre-release engagement.
- Maintain clients case files and ensure that all correspondences are documented.
- Ensure that clients particulars and related information are updated periodically and maintained on the DRP shared folder database.
- Keep abreast of national help agencies schemes and ensure that clients leverage on the schemes.
- Evaluate the effectiveness of services rendered to clients and family through monthly engagement sessions.
- To prepare and submit relevant monthly client reports to relevant stakeholders as per agreed schedule.
After-Care Activities
- Conduct monthly client counselling sessions via face-to-face or video call conferencing.
- Explore opportunities for continuous engagement to equip clients with a network of support after their release.
General Operations and Administration
- Ensure that client information are updated periodically and maintained on the shared folder database.
- Support all fund-raising and media campaigns involving DRP via the preparation of clients media profiles.
- Support all initiatives to enhance AMP's image vis--vis DRP programmes and services.
Database Management
- To maintain an updated database of all referrals assigned to AMP and to provide statistics periodically or when needed by Management or SPS.
- To create and maintain tracker for monthly report submissions.
- To send monthly statistics to SPS on caseload.
- To serve as custodian of DRP data management processes and ensure timeliness and validity of data for the needs of DRP.
Finance Matters
- To process all approved claims and financial support assistances to client.
- To maintain and update the departmental budgeting excel sheet monthly.
Outreach and Support Programmes
- To assist in planning and executing outreach to other agencies that provide similar services.
- To act as department's liaison to SSD's Mass Engagement events. This includes coordinating identified families for the event, participating in inter-department project committees and providing logistical support.
Job Requirements:
- Candidate must possess a recognized Degree in Psychology / Social Work or its equivalent.
- Preferably with at least 1 year of relevant working experience.
- Able to engage and communicate effectively with incarcerated individuals and their families.
- Possesses social perceptiveness and empathy.
- Able to assess situations promptly and efficiently.
