Position:
Case Manager (6 Months)
Department:
Psychosis
Section:
CHAT - Centre of Excellence for Youth Mental Health
Job Description
- To provide text-based online mental health counselling service (webCHAT) for young people aged 16 30.
- To support CHAT research.
Job Responsibilities
- Respond promptly and empathetically to young people reaching out to webCHAT, ensuring they feel heard and supported during moments of motivation and vulnerability.
- Guide young people to develop effective coping skills, problem-solving strategies, and fostering self-awareness to promote personal growth.
- Equip young people with relevant mental health resources by directing them to appropriate self-help tools and community mental health services tailored to their needs.
- Maintain professional counselling standards, ethical practice, and engagement in supervision
- Document assessments, interventions, and care plans accurately in case notes
- Conduct risk assessments, develop safety plans, and support crisis management, managing these risks as appropriate.
- Participate in CHAT research projects under supervision.
Requirements
Competency
- Clinical knowledge
- Common mental health disorders like Depression, Anxiety Disorders, OCD and Psychosis
- Common stressors faced by young person
- Educational and hospital/community-based resources
- Factors that hinder and facilitate young person's help-seeking and recovery process
- Counselling approaches, micro-skills and supportive work relevant to youth
- Crisis and risk management
- Strength-based and recovery-oriented principles
- Biopsychosocial Model of Care Framework
- Single-session Mindset
- Assessment skills
- Psychiatric assessment and mental state examination
- Psychosocial and vocational assessment
- Risk assessment
- Needs assessment
- Case formulation using Biopsychosocial Model of Care Framework
- Intervention skills
- Supportive counselling and brief intervention techniques through text-based platforms (e.g. reflective responding, emotional validation, strengths identification, collaborative problem-solving, emotional bracketing, descriptive immediacy)
- Suicide prevention strategies
- Crisis/risk management strategies
- Care planning using Biopsychosocial Model of Care Framework
- Communication skills
- Use of basic counselling concepts, strength-based and recovery-oriented language to engage and build rapport with young person through online mediums
- Use of Emotional Bracketing, Descriptive Immediacy and Descriptive Imagery
- Other knowledge and skills
- Skilled in using Microsoft office and webCHAT-related software with proficiency level of competency
- Comfortable with digital tools and technology; able to learn new software quickly and troubleshoot basic issues
Educational And Professional Requirements
- Degree in Psychology, Social Work, Counselling or any other relevant qualifications as approved by CHAT management
- Some experience in working with young people is preferred
About IMH
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
