Case Manager (Japanese Speaking)

About the Role

We are partnering with an established financial services organisation seeking a Case Manager to support relationship managers and deliver high-quality servicing to high-net-worth clientele. This role will focus on end-to-end case administration, stakeholder coordination, and ensuring smooth execution of client servicing activities.

The successful candidate will work closely with internal teams and relationship managers to ensure operational excellence and an exceptional client experience.

Key Responsibilities

Case Management & Client Support

• Manage end-to-end case administration processes accurately and within agreed timelines.
• Support front-office relationship managers in servicing client requirements and operational matters.
• Coordinate with internal departments, insurers, and external stakeholders to facilitate seamless case progression.
• Review documentation and ensure completeness and compliance with operational requirements.
• Monitor case pipelines and follow through on outstanding items to maintain service standards.

Stakeholder Coordination

• Liaise effectively with internal and external stakeholders to ensure efficient case execution.
• Build collaborative relationships to support service delivery excellence.
• Contribute ideas to improve operational processes and client experience.

Compliance & Operations

• Ensure adherence to internal policies, compliance requirements, and operational guidelines.
• Maintain proper documentation and record management standards.
• Support process enhancement initiatives where applicable.

Requirements

• 1–5 years of relevant experience in insurance operations, wealth advisory support, private banking support, case management, financial services administration, or related client servicing functions.
• Prior exposure to high-net-worth, wealth management, insurance, or financial advisory environments will be advantageous.
• Strong communication and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Detail-oriented with strong administrative and coordination capabilities.
• Proficiency in Japanese (e.g., JLPT N1 or N2, or equivalent business proficiency) is required for this role to communicate with Japanese-speaking clients and stakeholders, and to review and manage Japanese-language documentation where applicable.
• Proficiency in English for business communication.

Interested candidates you may submit your resume in word format to [Confidential Information]. Do note that only shortlisted candidates will be notified

Jeremy Tang ZhiHao

Quess Selection & Services

EA Licence Number: 23C2060

R1325165

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.