The Case Associate supports the Centre Manager in the coordination, administration and documentation of client services. The role assists in client admissions, care coordination, documentation, reporting and follow-up to ensure timely and quality service delivery. The Case Associate provides administrative support to case management functions and receives professional guidance from the Case Manager on case-related matters where required.
Core Responsibilities
- Coordinates client admissions, enrolment, transfers and discharges, including means testing and subsidy applications.
- Prepares and maintains accurate client records, reports, and other client-related documentation.
- Coordinates Individual Support Plan (ISP) reviews, case conferences, multidisciplinary meetings and caregiver meetings, for tracking and compliance with regulation.
- Liaises with caregivers, hospitals, schools, SG Enable, MSF and community partners on client-related matters and follow-up actions, ensuring that they understand the process.
- Assists the Case Manager in client assessments, home visits and case reviews where required.
- Monitors documentation timelines, follow up on outstanding information and ensures client records are updated.
- Prepares reports, claims and documentation required by Management, SG Enable, and relevant agencies within stipulated timelines.
- Supports incidents documentation, audits, quality improvement initiatives and service evaluations.
- Supports centre programmes, orgranisational projects and any other duties assigned by the Centre Manager.
Core Job Requirements
Education
- Diploma in Social Work, Psychology, Social Services or related field
Experience
- Fresh graduates are welcomed to apply
- Experience in the social service or healthcare sector will be an advantage
- IT-proficient and competent with the use of Microsoft Office and client-related system
Skills
- Demonstrated skills in organisational and administrative skills
- Knowledge of and ability to work effectively with the community and stakeholders
- Excellent verbal and written communication skills
- Ability to establish and maintain positive working relationships with staff, volunteers, and the public
- Must be self-directed and work independently
