Case Admin Officer (Social Service) - JL

Case Admin Officer (Social Service)

Location: Singapore
Contract Duration: Up to 1 Year
Industry: Government / Social Service

About the Role

Our client within the Government / Social Service sector is looking for a committed and organised Case Admin Officer to provide administrative and operational support in a community-focused environment. The successful candidate will work closely with officers to support case administration, client coordination, records management, and day-to-day operational processes to ensure efficient service delivery.

This opportunity is suitable for individuals who are detail-oriented, empathetic, and comfortable interacting with individuals and families from diverse backgrounds.

Key Responsibilities

. Provide administrative and operational support for case management activities
. Process applications, verify supporting documents, and update records accurately within internal systems
. Coordinate appointments, follow-ups, and referrals with clients and stakeholders
. Handle enquiries via phone calls, emails, and walk-ins in a professional and service-oriented manner
. Prepare and maintain documentation, reports, correspondence, and case records
. Support officers in client follow-ups relating to documentation and case matters
. Assist with procurement coordination, inventory tracking, and operational duties when required
. Accompany officers for outreach activities or home visits where necessary
. Perform general administrative duties and ad-hoc assignments assigned by supervisors

Requirements

. Minimum Diploma qualification or equivalent
. Prior experience in administration, customer service, coordination, or case support will be advantageous
. Proficient in Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint
. Good communication and interpersonal skills
. Organised, meticulous, and able to handle confidential information appropriately
. Comfortable with administrative and system-related work
. Able to work independently and collaboratively within a team environment
. Candidates who can commence work immediately or within short notice will have an advantage

Preferred Attributes

. Passionate about supporting the community and social assistance initiatives
. Empathetic, patient, and service-oriented
. Responsible, professional, and able to multitask in a fast-paced environment

Why Apply

. Opportunity to gain exposure within the Government and Social Service sector
. Meaningful role supporting community-based initiatives
. Structured and collaborative working environment
. Valuable experience in case coordination and operational support

Only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275