Company Description
Let your passion fly!
We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere.
Join us and discover just how far you can go!
Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.
Key Responsibilities
Revenue Generation
- Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue
- Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
- Help to generate revenue with the perspective of sales channels, product sales and offline sales development
- Champion Cathay products and provide excellent and consistent product solutions to customers
Account Management and Sales Administration
- Conduct regular reviews of accounts performance and seek additional revenue opportunities from each account
- Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers
- Assist in setting the annual revenue budget and Cargo Business Plan as required
- Manage the day-to-day relationship of client-servicing with customers to support revenue generation
- Collect, analyse and report market conditions, trends and activities as requested
- Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
- Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
Partnerships and External Liaisons
- Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company's interests are well represented
- Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
Knowledge, Skills, Training And Experience
- Minimum of 2 years experience in airline cargo sales, operations or customer service
- Knowledge of CHAMP CargoSpot System is an advantage
- Strong communication and client management skills
- Sensitive to confidential data and numbers
- Proven success record in setting and achieving goals
- Ability to work independently
- Proficiency in the use of Microsoft Office Systems
Benefits
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top Global Airlines.
- Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months.
A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
