We are seeking a passionate and resourceful Care Services Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.
Responsibilities
- Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
- Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLECs services, fees, and care philosophy.
- Manage the registration, orientation, and integration of volunteers and external partners, ensuring alignment with centre protocols and values.
- Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.
- Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments.
- Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions.
- Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes.
- Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency.
Requirements
- Diploma or a Degree in a relevant discipline.
- Minimum 2-3 years of experience in customer service,front desk administrative roles experience in healthcare or eldercare settings is highly desirable.
- Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage.
- Strong communication skills
- Client-centric with strong interpersonal skills able to collaborate effectively with stakeholders and work independently under time constraints.
- Proficient in Microsoft Office and client record management systems detail-oriented with a proactive and solution-focused mindset.
