Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services, etc.
Client Management
- Manage home care client data base to ensure completeness and accuracy
- Process home care referrals through AIC referral system as point of liaison
- Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
- Perform basic assessment of care needs for home care clients and conduct home visits where required
- Coordinate with volunteers to engage home care clients meaningfully
- Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
- Respond to complaints and feedbacks from clients and next-of-kin
Administrative duties
- Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc
- Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment
- Check and verify invoices based on the services rendered every month
- Submit relevant data to ILTC and finance department for processing of invoices every month
- Collect relevant and accurate data for reporting to management and regulatory authorities
- Participate in project work to improve the quality of care and services to patients
- Identify service gaps in response to clients needs and make recommendations to improve service provision of home care
- Any other duties as assigned by reporting officer.
Requirements:
- At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred
- At least 4 years of working experience
- Preferably 1 year of working experience in ILTC sector
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills
- Excellent time management skills, well organised and outcome focused
- Able to be on standby calls on weekends.
