COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn
RESPONSIBILITIES
To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Day Care Service received as well as Administrative support to Day Care Utilisation and Learning and Development.
Information and Referral (I & R)
- Manage referral sources, including emails, phone calls, and walk-ins, by evaluating client needs and matching them with appropriate services.
- Coordinate the referral process with clients and external stakeholders, ensuring successful service referrals and optimizing lead conversions.
Service Coordination
- Maintain and manage the administrative documentation of the cohort of clients who are categorized to require regular, maintenance care.
- Administer the coordination of service requested by new clients and ensure proper documentation on the systems and paper filing are completed on a timely basis.
- Work closely with internal stakeholders when applicable to ensure the smooth delivery of service.
Service Operations
- Manage various service registration and bookings.
- Maintain good client relationships for service continuity.
Service Excellence
- Conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
- Arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
- Work closely with Operations and Nurse Manager on discharging clients from service.
QUALIFICATIONS- Diploma in business administration, healthcare related disciplines
- Good interpersonal and writing skills
- Good team player and multi-tasker
- Be proficient in English and Mandarin
- Be proficient in computer applications such Google Suite
- Good listener, outgoing and meticulous
- Able to adapt in a fast pace environment
OTHER INFORMATION- Possess at least 2 years of customer service experience
- Experience working in Community/Eldercare/Healthcare Sector
- Possess passion in serving the community
Please note that your application will be sent to and reviewed by the direct employer - NTUC Health
