Care Coordinator

Overview and purpose of the position.

You will assist the HOD, Clinician Lead(s) and Programme Manager in providing operational, administrative and project management support to the assigned Orthopaedic Surgery Clinical Programmes.

1) Orthopaedic Surgery Clinical Programmes

• To support the implementation, development, and management of the assigned clinical programmes.
• To establish workflow and guidelines, and hospital policy document as necessary.

2) Care Coordination

• To coordinate care across the various care settings as a programme care coordinator, and act as patient advocate between patients, caregivers, and hospital (including Telephonic Follow-up Discharged Care).

3) Project Management

• To support the development and management of new initiatives or programme improvement projects that enhance clinical outcomes and patient experience.

4) Appropriate documentation

• To ensure all information are documented in hospital systems after each patient's encounter for future audits.
• To organise regular multidisciplinary team meeting on case discussion and ensure appropriate documentation.
• To provide programme secretariat support and manage all programme documentation and meeting materials in hospital systems.

5) Report and data management

• To support data management, data validation (including data analysis), and timely report submissions as assigned.

6) Programme Education & Publicity

• To assist and support the programme education and publicity events/ activities, in close collaboration with internal and external stakeholders.

7) Good Communication

• To demonstrate good communication skills in patient care delivery.
• To maintain good communication with work effectively with key internal and external stakeholders.

8) Other duties

• To undertake any other duties as assigned.