Captain (Lobby Lounge)

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Service Associate, Captain (Lobby Lounge), to join our team!

Job Responsibilities

• Maintain high standards of guest service, presentation, and cleanliness.
• Guide and support junior staff during service.
• Handle guest feedback and resolve issues promptly.
• Ensure mise-en-place is complete and replenished.
• Monitor inventory and coordinate with relevant departments.
• Uphold hygiene, safety, and grooming standards.
• Assist in training and onboarding of new team members.

Job Requirements

• Minimum 2 years of F&B experience.
• Strong leadership and communication skills.
• Knowledge of food and beverage service standards.
• Ability to multitask and work under pressure.
• Familiarity with hygiene and safety protocols.
• Team-oriented with a proactive attitude.
• Flexibility to work shifts and weekends.