The Canteen Supervisor is responsible for overseeing the daily operations of the canteen, ensuring a high standard of food service, maintaining cleanliness and hygiene, managing staff, and haandling inventory.
Key Responsibilities:
Staff Management:
- Supervise and schedule canteen staff, ensuring that the team is well-trained and motivated.
- Conduct regular staff performance reviews and provide feedback.
- Ensure all canteen staff adhere to health and safety regulations and hygiene standards.
Food Service Operations:
- Oversee the preparation and serving of food, ensuring timely delivery and quality service.
- Ensure that food is stored, prepared, and served in compliance with food safety regulations.
- Handle customer inquiries and complaints in a professional manner.
Inventory Management:
- Order and manage food and beverage supplies, maintaining optimal stock levels.
- Perform regular stock checks to ensure sufficient inventory and minimize waste.
- Ensure the proper storage and rotation of food items according to established standards.
Customer Service:
- Ensure a high standard of customer service at all times, responding to customer feedback and resolving issues promptly.
- Promote a welcoming and positive atmosphere for customers.
Menu Planning:
- Work with management or relevant teams to plan daily menus.
- Ensure that the menu offers variety and meets the dietary requirements of all customers .
Job Requirements:
Education and Experience:
- High school diploma or equivalent additional certifications in hospitality, food safety, or management preferred.
- Previous experience working in food service or hospitality, ideally with supervisory responsibilities.
- Knowledge of food preparation, health and safety standards, and customer service.
Skills and Competencies:
- leadership and organizational skills to manage staff and operations effectively.
- Excellent communication skills to interact with customers, staff, and management.
- Ability to manage time efficiently and handle multiple tasks simultaneously.
- Basic knowledge of financial management, including budgeting and inventory control.
- Ability to handle stress and resolve conflicts in a calm and professional manner.
- Knowledge of food safety and hygiene standards.
Physical Requirements:
- Ability to stand for extended periods and lift heavy items.
- Comfort working in a fast-paced kitchen and canteen environment.
Additional Qualities:
- Attention to detail and high standards for cleanliness and quality.
- Ability to work flexible hours, including evenings or weekends, if required.
- Strong problem-solving and decision-making abilities.
