Call Centre Supervisor/Senior Call Centre Executive

Call Centre Supervisor/Senior Call Centre Executive

Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive.

Salary: $3000 (Depending on experience)

Hight chance of salary increment after 3 months

Location: Central

Working days: Any 5 days, Morning to Night, 9 hours/shift

AWS + VB Entitled

Key responsibilities:

• Supervise a team of customer service representatives handling calls
• Monitor daily call volumes, agent performance, and quality of service
• Handle escalated customer queries and complaints with professionalism and resolution-focused approach
• Ensure prompt communication between call centre and other departments in the organisation
• Monitor and report on key performance indicators (KPIs), including average handling time, customer satisfaction, and first call resolution
• Train, mentor, and coach call center agents on key processes, tools, and soft skills
• Ensure compliance with internal service level agreements (SLAs) and standard operating procedures (SOPs)
• Assist in resource planning, shift scheduling, and team rostering

Fast shortlist

Smooth interview process

Start ASAP

If interested, please drop an email to [Confidential Information] with a copy of your resume.
Suitable candidates will be contacted within 1-3 working days.

Talentvis Singapore Pte Ltd
EA Personnel Name: Sharon Tan Ying Ying
EA License No: 04C3537
EA Personnel No: R25129238