Call Centre Officer

Responsibilities:

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and escalate any carpark issue.
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Requirements:

• Must be able to perform shift duties
• Basic computer knowledge
• Able to multi-tasks and work in an intense environment
• No experience are welcome to apply as training will be provided
• Potential to be promoted to Team Leader position within 6 to 9 months based on excellent performance.