Call centre officer

2-5 years
3 days ago 1 Applied
Job Description



Responsibilities


  • Manage customer communications

  • Providing effective service encounters with both internal and external customers

  • Maintain discipline case management, monitor execute timely and appropriate responses and actions

  • Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM

  • Conduct, monitor and facilitate through investigations to resolution

  • Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business

  • Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards


Requirements

  • Diploma or equivalent certifications

  • At least 2 years of customer service working experience

  • Experience in Microsoft Office and CRM systems


We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

JOB TYPE

Industry

Education

Diploma

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