Call Centre Officer

Call Centre Officer

Your duties shall include, but not be limited to the following:

• Answering incoming and outgoing calls in a timely manner and in accordance with the clinic policy
• Maintaining confidentiality of caller and clinic information as directed
• Conducting appointment bookings from all sources of referrals for the Clinics via phone calls, messages and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back assistance service to callers
• Performing other related duties as assigned or requested

Job Requirements

. 2 years of Customer Service or Call Centre experience.

. An active listener with good communication skills

. A collaborative team player and multi-tasker

. Good problem-solving skills

. Emphatic and patient

. Customer-focused and a genuine passion for engaging and

helping people

. Office hours