Call Centre Officer (1 year Contract) #Kaki Bukit #TNKC

Answer incoming calls from internal and external customers

Log, dispatch, and close callback tickets in SAP system

Update and maintain ticket records in Excel for tracking purposes

Follow up on cases and coordinate with engineers for technician assignment

Analyse SAP-triggered tickets and determine appropriate actions

Maintain and update technician rosters on a rotational basis

Generate operational reports as required

Support daily operational coordination and other ad-hoc duties

Interested applicants may email resume to [Confidential Information]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted