We are seeking an experienced Contact Centre Manager to lead daily contact centre operations, drive service excellence, and ensure a positive customer experience.
Key Responsibilities
- Oversee day-to-day contact centre operations and team performance.
- Lead, coach, and develop contact centre staff and team leaders.
- Monitor service levels, productivity, and customer satisfaction.
- Manage escalated customer cases and support process improvements.
- Ensure compliance with banking policies and regulatory requirements.
Requirements
- Experience in banking or financial services contact centre operations.
- Experience leading teams in a customer service environment.
- Strong communication, stakeholder management, and problem-solving skills.
- Experience with Business Banking customers or products would be advantageous.
Interested applicants are invited to submit their updated resume for consideration.
Canice Sar
EA License No: 21C0434 | EA Reg No: R1329095
