Call Centre Manager (1 year convertible) #JTL

Responsibilities:

. Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

. Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

. Foster a workplace that helps the team thrive.

. Actively engage and support the development of your team to ensure better performance and succession planning.

. Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

. Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

. Ensure service targets, SLA's and KPI's are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

. Minimum Degree in any discipline

. At least five (5) years of experience in managing projects of similar domain (including experience in call centre management), scope and scale

. Good knowledge of contact centre industry best practices.

Interested candidate please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]

EA License No: 99C4599