We are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages, managing appointments, and providing timely assistance with a strong focus on patient care and satisfaction.
Duties and Responsbilities:
- Deliver top-quality customer service through phone and WhatsApp, addressing patient inquiries and providing accurate information.
- Manage and coordinate appointment scheduling, rescheduling, and cancellations efficiently.
- Maintain clear and courteous communication at all times, demonstrating professionalism and empathy.
- Ensure accurate record-keeping and maintain patient confidentiality at all times.
- Follow up with patients to confirm appointments and handle any changes as needed.
- Coordinate smoothly with clinic staff to ensure seamless patient experiences.
- Escalate issues to relevant departments when necessary, while keeping patients informed.
Requirements:
- Proven experience in a call centre or customer service role.
- Excellent communication skills with a polite and professional phone and WhatsApp manner.
- A passion for providing high-quality service and ensuring patient satisfaction.
- Strong attention to detail and the ability to handle high call volumes calmly and efficiently.
- Ability to multitask and prioritize in a fast-paced environment.
- Fluent in English (additional languages are a plus).
Benefits:
- Opportunities for career growth and advancement within the medical group.
- A supportive and professional work environment.
- Healthcare benefits
