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1-3 Years
208 - 233 monthly SGD
11 days ago
33 Viewed
57 Applied

Job Description

  • Attend and respond to incoming Calls, Emails andCall-Back requests, Live Chats (if applicable to the supported Project),
  • within Service Levels and to deliver pleasant Customer Experiences
  • Follow-up on all outstanding incidents/cases
  • Logged all calls reported into the case management system
  • Maintains and accurately update customer's enquiry, problem and resolution into the case management system

able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

  • staggered office hours forMon to Fri: 8 am 5 pm, 8.30 am 5.30 pm, 9 am 6 pm, 10 am 7 pm or 11 am 8 pm
  • staggered office hours for Saturday : 8 am 12 pm, 8.30 am 12.30pm, 9 am 1 pm or 10 am 2 pm

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Matrix Process Automation is run by a strong multinational leadership team with many decades of combined technical and domain experience in process automation and IT services. Matrix is proud to have industry leading experts as part of the leadership team thereby helping our clients with impeccable service and consulting experience to transform their business functions and add value to their business. With our rapid growth, adaptability, innovation, and technological advancements the team aims to rise sky-high in the years to come and facilitate our clients with innovative solutions.

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FUNCTIONS
IT, Human Resources
INDUSTRY
Banking/ Accounting/ Financial Services, IT/ Computers - Software, Recruitment/ Staffing/ RPO, Electronic Components/ Semiconductors
SKILLS/ROLES I HIRE FOR
Devops, Cloud, Wintel, Business Analyst
LEVEL HIRING FOR
Mid Level, High Level, Top Management
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Last Updated: 05-09-2024 02:17:08 AM
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