Handle inbound and outbound calls, emails, and text messages.
Answer calls promptly and professionally, addressing appointment bookings in related to the Health Screening Programme.
Make outbound calls to customers for various purposes such as follow-ups and service updates.
Responsible to follow up on queries that may require some assistance from health screening doctors or other staff.
Complaint resolution: Handle customer complaints and feedback professionally, empathetically, and efficiently within the required service level agreement. Identify the root cause of the issue and provide appropriate solutions or escalate the matter to a supervisor or relevant department for resolution.
Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices. Participate in team meetings, training sessions, and continuous learning opportunities.
Job Requirement
Diploma or equivalent qualifications in any fields of study.
At least 1 to 2 years of relevant working experience in healthcare, hospitality or customer service industry will be advantageous.
Good interpersonal skills and self-driven.
Able to work well in a team and work independently.
Computer literate.
Able to converse in Mandarin will have added advantage (to liaise with Mandarin speaking associates).
